At Pei Chen Tea Palace, tea is a ritual of presence, patience, and quiet discovery. These Terms and Conditions govern your purchases, use of our website, and interactions with our products and services. By placing an order or using our site, you agree to these terms.
1. Products and Important Disclaimer
Our teas, herbs, and botanicals are shared for enjoyment, cultural appreciation, and moments of mindfulness—not for medical purposes.
Important Notice:
Our products are not intended to diagnose, treat, cure, or prevent any disease. Statements on our website, labels, or materials have not been evaluated by the Food and Drug Administration or equivalent authorities.
Descriptions of traditional uses are historical and cultural references only—not medical advice. Please consult a qualified healthcare professional before using any tea or herbal product, especially if you are pregnant, breastfeeding, or managing a health condition or taking medication.
2. Orders and Contract Formation
Your order constitutes an offer to purchase. We may accept or reject it at our sole discretion. A binding contract is formed only upon our shipment of the products or upon written confirmation for custom or special orders.
We reserve the right to:
- Set quantity limits per order or customer
- Request additional verification
- Cancel or modify any order (in whole or in part) for any reason
3. Pricing, Availability, and Changes
Prices and product details displayed at checkout are current as of the time of order. They are subject to change without prior notice. We may substitute items of equal or superior quality if necessary due to availability.
4. Payment
All purchases must be paid in full at the time of order using the payment methods offered on our site. Prices do not include applicable taxes, duties, customs fees, and shipping unless explicitly stated otherwise.
5. Shipping, Delivery, and Risk
Shipping costs are your responsibility and are calculated at checkout. The risk of loss or damage passes to you upon handover to the carrier.
Delivery times are estimates only. We are not liable for delays caused by carriers, customs, weather, force majeure, or events beyond our reasonable control.
6. Limitation of Liability
To the fullest extent permitted by law, our total liability for any claim related to your purchase shall not exceed the amount you paid for the specific product(s) in question.
We shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages—including lost profits, business interruption, or data loss—even if advised of the possibility of such damages.
Any claim must be submitted to us in writing within one (1) year of its occurrence, or it shall be deemed waived.
7. Inspection, Returns, and Refunds
Please inspect your order as soon as you receive it. Notify us in writing of any visible defects or discrepancies within 5 days of delivery.
Returns or exchanges require our prior written approval. Products must be returned in their original, unused condition with all packaging. You are responsible for return shipping costs unless the issue is due to an error on our part.
8. Personal and Non-Commercial Use
Products purchased from Pei Chen Tea Palace are for your personal, non-commercial use only. Resale, distribution, or use for commercial purposes (including on third-party marketplaces) is prohibited without our express written permission.
9. Governing Law and Disputes
These Terms are governed by the laws of Argentina, without regard to conflict-of-laws principles. Any disputes arising from these Terms or your purchases shall be resolved exclusively in the courts of Buenos Aires, Argentina.
Contact
If you have questions about these Terms, please contact us at
info@peichentea.com or through the contact form on our website.
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